Vitharan Trade Links (VTL) is committed to protecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal information when you visit vitharantradelinks.in or use our services. By accessing our website or submitting information through our forms, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you interact with our website, including:

Contact form submissions: name, email address, phone number, company name, and inquiry details
Partnership application data: business details, GST number, industry focus, OEM brand interests, and estimated volume
Resource download requests: name, email address, and company name
Experience Center booking requests: name, company, email, phone, preferred date, and project details
Support requests: name, email, phone, and issue details

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited, time spent on pages, and referral source
Cookies and similar tracking technologies (see Section 3)

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries, support requests, and form submissions
To process partnership applications and manage partner relationships
To provide requested resources, materials, and product information
To send relevant communications about our products, services, and OEM programs (with your consent)
To improve our website, services, and user experience
To comply with legal obligations applicable under Indian law
To monitor website analytics and performance

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies

Essential cookies: Required for basic website functionality, including form submissions and navigation. These cannot be disabled.
Analytics cookies: Used to understand how visitors interact with our website, including page views, session duration, and traffic sources. We use Google Analytics for this purpose.
Marketing cookies: Used to track visitors across websites for the purpose of displaying relevant advertisements, if applicable.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

VTL shares personal information only in the following circumstances:

CRM platform: We use a customer relationship management platform to manage inquiries and partner communications.
Email service provider: We use an email service provider to send transactional and marketing communications.
Analytics provider: We use Google Analytics to analyze website traffic and usage patterns.
OEM partners: We may share relevant project or inquiry details with our OEM partners (Samsung, LG, MAXHUB, Siemens, Planar, NGX) when it is directly relevant to your inquiry and with your knowledge.

We do not sell your personal information to third parties. We do not share your information with any third party for their independent marketing purposes.

5. Data Security

VTL implements reasonable technical and organizational security measures to protect your personal information, including encryption of data in transit (HTTPS), access controls for internal systems, and secure hosting infrastructure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, maintain our business relationship, and comply with legal obligations. Contact form submissions and inquiry data are retained for up to 36 months after the last interaction. Partnership application data is retained for the duration of the partnership and for 24 months thereafter.

7. Your Rights

Subject to applicable Indian law, you have the following rights regarding your personal information:

Access your personal data that we hold
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data (subject to legal retention requirements)
Withdraw consent for marketing communications at any time
Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact us at sales@vitharantradelinks.in.

8. Children's Privacy

VTL does not knowingly collect personal information from individuals under the age of 18. Our website and services are intended for business professionals. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly.

9. Changes to This Policy

VTL reserves the right to update this privacy policy at any time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us About Privacy

If you have questions or concerns about this privacy policy or VTL's data practices, please contact us:

Email: sales@vitharantradelinks.in
Address: Vitharan Trade Links, #12, 20th Cross, Malagala, Nagarabhavi 2nd Stage, Bengaluru, Karnataka 560091, India

Privacy Policy